UNR downtime

Incident Report for Alleria

Postmortem

The main server experienced a hardware crash, rendering the services hosted on it (including Plex, game servers, the server control panel, and other services) unavailable. The server did not respond to remote commands and required a manual restart. Services were restored around 7:20 p.m.

No data was compromised - all disks are functioning properly.

Preliminary cause: RAM instability (no ECC yet ;P). We will test it and adjust the settings shortly; in the meantime, we have enabled additional logging so that we can quickly determine the cause if the issue recurs. We apologize for the inconvenience.

Posted Oct 13, 2026 - 19:39 CEST

Resolved

This incident has been resolved.
Posted Oct 13, 2026 - 19:37 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 13, 2026 - 19:18 CEST

Update

We are continuing to investigate this issue.
Posted Oct 13, 2026 - 19:08 CEST

Investigating

We are currently investigating this issue.
Posted Oct 13, 2026 - 19:08 CEST
This incident affected: Game Servers ([N5] Servers node: PT-1), Websites (Video Platform), and Services (TeamSpeak 3 Server - backup.Alleria.pl, Plex Media Server, Plex Request Services, TS3 Music BOTs, Alleria DC Bot for Anteiku, Pterodactyl Panel).